Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The role
To provide technical support to the broking teams, as well as support to the management team, in the UK and across Europe, managing the operations process from initial instruction to completion. Role to be undertaken in accordance with relevant Company and/or Group policies delivering an effective, timely and technically accurate service.
What you'll do
The jobholder will perform a range of tasks to provide general support to the business process. Tasks may include:
Assist with the review of NDAs and Release letters
Tracking and filing of incoming and outgoing legal documents
Storing documentation and correspondence in repository
Client Due Diligence and Sanctions screening
Completion of Account request approval system entries
Issuing Commercial Client Agreements and Engagement Letters to clients
Preparing and issuing Final evidence of cover documentation
Entry of risk details to broking system
Processing premiums in broking system
Assist with the invoicing and payment process and tracking of same
Assist with monitoring inwards and outwards payments
Facilitate access to Data sites for sharing of confidential information
Tracking and managing closing conditions
Preparing management information as required
General administrative duties, as well as completion of team spreadsheets
Support senior team as required
The jobholder would be likely to have a primary focus in one or more particular area of the Operations team and will undertake a variety of tasks.
Policy, Process and Procedures
Adheres and attests to the HIBL OPM (incl Howden M&A Supplement), as well as the Technical Operations Guide
Interprets instructions and addresses issues arising, and then implements actions according to policies and procedures
Collaborates with line manager and senior colleagues e.g. through team meetings or informal conversations, to establish clear priorities and action plans for accomplishing business and personal objectives effectively
The jobholder will provide technical support to, and liaise with, broking teams to ensure smooth transition of work. They will manage their work effectively and efficiently with issues resolved promptly
The jobholder will provide relevant management information to their line manager or senior colleagues when requested
Environment, Customer Focus and Relationships:
The jobholder will seek to develop their own profile within the team. They will:
Develop strong relationships internally with colleagues and with the wider group
Behave fairly and ethically with all clients and colleagues (both internal and external)
Share information that could be beneficial to the team
Regulatory & Compliance
The board of each operating entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below:
Ensure compliance with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
Ensure correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
Ensure performance, HR and Training records are up to date and meet the Operating Entity and/or Group’s requirements
Maintain accurate records and deals with correspondence appropriately
Operate in an honest, professional and ethical manner
Strictly adheres to the Group Employee Code of Conduct
Complete all relevant regulatory training
Remain competent in the role
Who we're looking for
The job holder may have prior experience of working in an office environment or may be a school leaver or graduate
Strong interpersonal skills – confident and able to create a positive impression
Excellent written and oral communication skills
Customer service skills
Ability to work effectively within a team
Attention to detail with ability to produce accurate documentation and to file documents appropriately
Prioritisation and organisational skills
Self-motivated and proactive
Internal networking skills
Competent IT skills, including but not limited to Office 365
Able to undertake and demonstrate competence in technical training, as required by the industry regulator
GCSE’s (or equivalent) with good English & Math grades essential
3 A-Levels
Degree (desirable) Law desirable for NDA focused tasks
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
