Job Description
Career Family, Level & Title: Asset Management - Associate Band 1
Job Type: Permanent
Location: This role will be based in our London office or Birmingham office, with time spent travelling between our Phoenix offices in Edinburgh & Telford.
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.
Salary and benefits: Up to £60,000 plus discretionary bonus, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
We’re Phoenix Group, we’re a long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.
Closing Date: 28th October
The role
We are seeking an experienced Senio Trade Floor Support SME to join our Asset Management Technology Solutions team. The ideal candidate will have a strong background in supporting electronic trading platforms, preferably on the buy-side, though sell-side experience will also be considered. This role is primarily focused on application support for platforms including BlackRock Aladdin, Beacon, Bloomberg, Tradeweb, DTCC, Morningstar, and LSEG Workspace. Scripting skills are highly desirable, and experience with development languages such as Python, Java, or PowerShell is a bonus but not essential.
Key Responsibilities
Technical
Technical Support & Issue Resolution
- Provide technical support for financial applications including BlackRock Aladdin, Bloomberg, Tradeweb, Beacon, DTCC, Morningstar, LSEG Workspace, Lipper, File Transfer systems, and Microsoft Excel.
- Troubleshoot and resolve issues related to financial applications in a timely and efficient manner.
- Monitor system performance and proactively address potential issues to minimise downtime.
Automation, Integration & Development
- Basic scripting experience (e.g., SQL, Python, PowerShell) is desirable to support automation and troubleshooting. Full development capability is not required, but familiarity with these tools is a plus.
- Leverage hands-on experience with Snowflake for cloud-based data warehousing, enabling scalable and efficient analytics solutions.
- Apply strong quantitative analysis skills to support data-driven decision-making and improve operational efficiency.
- Demonstrate working knowledge of AWS Cloud Infrastructure, contributing to cloud-based deployments, monitoring, and optimization of services.
User Management & Collaboration
- Manage application access and user permissions across platforms.
- Collaborate with end-users to understand business needs and deliver tailored technical solutions.
- Conduct training sessions to improve user proficiency with financial tools and platforms.
- Maintain comprehensive documentation and a knowledge base for troubleshooting and training purposes.
Continuous Improvement & Industry Awareness
- Stay current with industry trends, emerging technologies, and best practices in financial technology to continuously improve support capabilities and system performance.
Experience
What we're looking for
- Experience within Financial Services and Asset Management
- Knowledge and experience of trading floor applications
- An experienced technology analyst with a track record of on time delivery and quality.
- A career history that includes leading a technical area; a track record of delivering responsive, high quality and customer focussed services.
- Knowledge of Agile methodologies
- Solid understanding of financial markets and end-to-end trading processes.
- Proven experience supporting a major buy-side IBOR platform—BlackRock Aladdin preferred—alongside related technologies such as Bloomberg, Tradeweb, DTCC, Morningstar, and LSEG Workspace.
- Familiarity with cloud and data technologies (AWS, Snowflake) and scripting for automation (SQL, Python, PowerShell); experience with development languages like Java is a plus.
- Relevant certifications (e.g., Bloomberg Essentials, BlackRock Aladdin Certification) are advantageous.
- Ability to manage multiple threads of work under pressure.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Being proactive, anticipating opportunities for systems, service or product improvement or development and taking appropriate actions.
- Conveying a level of confidence and professionalism when engaging with stakeholders, influencing positively and persuading others to take a specific course of action.
- Dealing effectively with unexpected situations in a timely manner, taking advantage of opportunities and overcoming problems.
- Strong stakeholder management and engagement skills, coupled with excellent communication, influencing and facilitation skills, for problem solving/troubleshooting activities
Technical Capability
- Solid understanding of financial markets and end-to-end trading processes.
- Proven experience supporting a major buy-side IBOR platform—BlackRock Aladdin preferred—alongside related technologies such as Bloomberg, Tradeweb, DTCC, Morningstar, and LSEG Workspace.
- Familiarity with cloud and data technologies (AWS, Snowflake) and scripting for automation (SQL, Python, PowerShell); experience with development languages like Java is a plus.
- Relevant certifications (e.g., Bloomberg Essentials, BlackRock Aladdin Certification) are advantageous.
Personal Attributes
- Ability to manage multiple threads of work under pressure.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Being proactive, anticipating opportunities for systems, service or product improvement or development and taking appropriate actions.
- Conveying a level of confidence and professionalism when engaging with stakeholders, influencing positively and persuading others to take a specific course of action.
- Dealing effectively with unexpected situations in a timely manner, taking advantage of opportunities and overcoming problems.
- Strong stakeholder management and engagement skills, coupled with excellent communication, influencing and facilitation skills, for problem solving/troubleshooting activities
Desirable
- Bachelor's degree in Finance, Computer Science, Information Technology, or related field.
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Find out more about
- Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
- Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us
