About us:
HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide.
The role:
To act as a strategic partner and trusted advisor to the Chief Underwriting Officers (CUOs), enabling the efficient delivery of underwriting priorities, project coordination, data consolidation, governance oversight, and effective cross-functional collaboration. The Chief of Staff will drive momentum, accountability, and quality in CUO-led initiatives, proactively anticipating needs and supporting decision-making at the highest level.
Key accountabilities:
Project & Programme Coordination
- Support coordination and delivery of CUO-led programmes (e.g., transformation, underwriting strategy, pricing initiatives, risk selection).
- Maintain oversight of multiple workstreams, ensuring deliverables and deadlines are met.
- Liaise with internal departments (Operations, Risk, Claims, Compliance, IT, Actuarial) to align tasks and track dependencies.
- Plan and organise internal workshops, training sessions, and team off-sites (content, coordination, follow-ups).
- Lead or support special projects and board-level preparations as required.
Data Consolidation & Management
- Consolidate, validate, and present underwriting and operational data (such as but not limited to performance metrics, NatCat, claims, and risk engineering inputs etc) to produce accurate reporting and slide packs for CUO, UK Exec, and Home Office.
Governance & Controls
- Maintain trackers for audit actions, risk issues, pricing reviews, and other governance obligations.
- Ensure CUOs have visibility of outstanding items requiring attention, including regulatory or compliance-related follow-ups.
- File and structure CUO documentation, including templates, trackers, reporting logs, and project materials.
- Support internal governance rhythms (e.g., monthly forums, underwriting reviews, technical review cycles).
Executive & Strategic Support
- Track and follow through on CUO-level actions from governance forums, project meetings, audits, and strategy sessions.
- Prepare and consolidate briefing packs, talking points, and executive-level documents.
- Format, proofread, and finalize presentations and reports to a professional standard (PowerPoint, Excel, Word).
- Maintain “to-do” and action trackers for both CUOs and their leadership teams.
- Proactively anticipate executive needs, acting as a sounding board and gatekeeper for priorities and communications.
Internal Collaboration & Coordination
- Serve as a key point of contact for CUO-related projects across internal departments and global teams.
- Ensure clear tracking of progress across matrixed initiatives, flagging risks, blockers, or slippage.
- Support the CUOs in prioritizing internal requests and escalations from the business.
- Attend relevant internal meetings to capture actions, coordinate next steps, and ensure delivery.
Skills & experience:
- Proven experience supporting senior executives (Director level or above) in a project-heavy or data-driven environment.
- Strong organisational and multitasking ability – able to manage multiple streams simultaneously with minimal supervision.
- High level of proficiency in Microsoft Office, especially Excel (data handling) and PowerPoint (deck preparation).
- Familiarity with digital collaboration and project management tools (e.g., Teams) and willingness to adopt new technologies.
- Strong attention to detail in formatting, reporting, and written communication.
- Comfortable working with confidential data and sensitive business information.
- Proactive, resourceful, and adaptable – capable of anticipating needs and following through independently.
- High emotional intelligence, discretion, and the ability to build trusted relationships across all levels.
- Strong communication and interpersonal skills, with the ability to coordinate across departments and senior stakeholders.
Other:
As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.
If you require support with your application, please contact UK&IRE_Recruitment@hdi.global
