Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Howden Employee Benefits & Wellbeing are leading benefit advisers in the UK. Our expert team work with clients of all sizes to provide dedicated employee benefits & wellbeing consultancy. We’ve won many industry awards for our work and are widely recognised for our innovative and creative approach to benefit design.
We’re part of Howden Group, a leading international insurance group with employee ownership at its heart.
Requirements
Responsibility for Risk, Pensions, New Business and US Client Services teams that deliver work to Corporate, Asset Management, SME and SBS consultants and clients.
Key requirements of the role are to:
- Enable delivery of exceptional experiences for clients and consultants through responsive, knowledgeable, and personalised service.
- Demonstrate that we are committed to understanding needs, resolving challenges efficiently, and building lasting relationships founded on trust, integrity, and excellence.
- Build strong relationships with all stakeholders so that everyone can achieve their goals.
The strength of Client Services lies in our people therefore the role must enable engaged and talented teams, achieved by fostering an environment whereby there is:
- Frequent collaboration and continuous learning
- Openness and mutual respect
All Client Services colleagues under leadership of the role should expect support with:
Personal Growth: Enabled via the Client Services Pathway and directly linked to the HEBW Professional Excellence Programme
Capability Enhancement: Enhancing technical knowledge and understanding of processes, systems and expected work outputs
Leading with a growth mindset, acting as a champion for change, strategic thinking and continuous improvement are all essential features of the role.
The successful applicant must have a proven:
- Optimistic, motivational, and can-do approach.
- Ability to attract and retain talent and nurture this with a view to creating future experts, managers and consultants.
- Successful track record in managing multiple teams across risk, health and pensions.
- Background of Client Services in an Employee Benefits consultancy.
- Experience of consulting to clients of all sizes.
A measure of success will be consideration to the flow of work through key stages of delivery, as monitored and reported via dashboards on a monthly basis. Aside from where there are exceptional circumstances, work should stay within agreed acceptable days in stage.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
