Job Description
The
VP, Global HR Service Delivery and Optimization is responsible for leading and transforming HR service delivery across multiple regional hubs. This role ensures regional teams consistently deliver HR operational excellence across HR processes with a continuous improvement mindset, leveraging technology platforms, automation, and best practices to drive an enhanced employee experience.
Key Responsibilities
- Strategic Leadership of HR Service Delivery: Oversee execution of the HR Service Delivery strategy deployed through HR service delivery teams in regional hubs (Philadelphia, Mexico, Glasgow, Malaysia), ensure seamless execution of operational processes across the employee lifecycle using Chubb’s technology platforms (Oracle HCM, ServiceNow HR).
- Continuous Improvement: Support the Optimization and HR Service Delivery leaders to identify opportunities to build and scale process improvements across HR processes. Serve as the connection point for HR Operations, HR Technology and Service Delivery to bring together the best possible optimization strategies.
- Collaborate Across Functions: Partner with global/regional Centers of Excellence (COEs), HR Business Partners (HRBPs), and Technology teams to identify, enhance, and expand the scope of HR services delivered regionally.
- Support Strategic Initiatives: Participate in major business initiatives impacting HR and related functions, ensuring stakeholders have access to the tools, analytics, and insights needed to drive outcomes.
- Champion Digital Transformation: Identify and support implementation opportunities for Agentic AI, automation, and technology enhancements to improve operational efficiency and employee experience.
- Lead Change Management: Drive global messaging and change activities impacting HR Services. Work through HR Business Partners in each region to ensure successful implementation of change management and optimization initiatives.
- Team Leadership: Directly manage the global HR Knowledge and Change and Communications leads. Serve as matrix manager to Regional Service Delivery and Optimization leaders. Ensure teams are executing to the established HR performance metrics and implement strategies to improve key HR KPIs.
Qualifications
Technical Acumen
- Minimum of 10 years of progressive HR or process optimization experience, including international exposure and experience with large-scale change and transformation initiatives.
- Proven track record of leading and driving HR optimization in complex, multinational organizations.
- Strong knowledge of global HR best practices, labor laws, regulations, and compliance requirements.
Leadership & Influence
- Ability to set a clear vision, align teams to organizational goals, and drive execution globally and regionally
- Expertise in leading large-scale transformation initiatives, fostering a culture of agility, and managing resistance to change
- Proven ability to build and maintain strong relationships with internal and external stakeholders at all levels
- Experience in building, mentoring, and empowering high-performing, cross-functional teams
- Ability to remain effective under pressure, adapt to changing priorities, and lead teams through ambiguity
Operational Excellence & Digital Acumen
- Strong focus on process optimization, continuous improvement, and delivering high-quality, efficient HR services
- Commitment to delivering outstanding employee experiences and service excellence
- Deep understanding of HR technology platforms (e.g., ServiceNow, Oracle HCM), automation, and digital transformation in HR
Communication Skills
- Exceptional written and verbal communication skills, with the ability to convey complex concepts clearly and influence outcomes
- Ability to create effective presentations and deliver messages with the right level of detail given the audience
- Excellent listening skills
Interpersonal Skills
- Confident leader who likes being part of a broader team
- Willing to roll up sleeves and go deep, but also able to lift up and engage at senior levels
- Highly organized and effective at time management
- Comfortable working in a fast-paced environment and highly resilient
- Delivers on commitments and holds team accountable to do the same
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
