Job summary To assist the Senior Class Underwriter of Specialist Lines in all aspects of underwriting, including business meetings, account ownership, new business, Coverholder engagement and general underwriting functions involved with writing an MGA/Coverholder book of business. Main duties To assist the Senior Class Underwriter of Specialist Lines in underwriting new, renewal and mid-term alterations in accordance with the Syndicate Business Plan, Syndicate Underwriting Guidelines, Divisional Guidelines and Market Practice Guidelines. Agreement of special acceptances and referrals to binding authorities, line slips and consortia in accordance with underwriting authority. Specific account analysis including formulation of statistical analysis when required Assisting Senior Class Underwriter in preparation of quarterly Executive Report Liaising with Actuarial, Underwriting Support, Claims and other internal departments and representing the business line at meetings as required Preparation of formal documentation in a timely and accurate manner in accordance with Profit Centre and corporate standards, and in line with compliance and regulatory standards Responsibility for the accuracy and upkeep of all written premium data on Charisma for all risks written within the area of responsibility Build strong market peer group reputation. Participation in and where appropriate, chairing of special projects as and when required in order to meet Chaucer’s long term objectives. Reporting of issues to Senior Class Underwriter Client liaison for allocated risks and/or in absence of Senior Class Underwriter Travel to Coverholders/MGAs, producers and conferences when required Reporting to Divisional Head in absence of Senior Class Underwriter/Class Underwriter Ensure records are properly recorded and updated, including client files Regulatory responsibilities Comply with all policies and procedures and ensure that due regard is paid to providing good customer outcomes and the fair treatment of customers. Manage the relationships with Customers, Agents and Service Providers. Advise, assist and service customers on insurance and risk matters to promote customers’ satisfaction. Foster positive relationships with Customers and attain an understanding of their needs Ensure that Customer Complaints are promptly identified, recorded and referred as appropriate Complete all required annual product review assessments to agreed timescales with approvals obtained and recorded Follow all Chaucer Group Product Governance processes in the UCM and obtain appropriate approvals Ensure that the principles of providing good customer outcomes and the fair treatment of customers are upheld by Agents and Service Providers. Skills & Competencies Proven Insurance Industry Experience – Demonstrates a solid background in insurance operations and market practices. Understanding of Actuarial Rating Processes – Familiar with the principles and methodologies underpinning actuarial pricing and risk assessment. Knowledge of Binder and Coverholder/MGA Operations – Clear understanding of delegated authority frameworks and operational models within the Lloyd’s and company markets. Broker and Client Engagement – Experienced in negotiating with brokers and maintaining effective client relationships to support business objectives Exceptional Communication Skills – Able to engage and collaborate effectively across all levels of the organisation. Team-Oriented Approach – Works collaboratively to achieve shared goals and foster a supportive team environment. Resilience Under Pressure – Maintains performance and focus in fast-paced or high-pressure situations. Self-Motivation – Proactively takes initiative and demonstrates ownership of tasks and responsibilities. Time Management – Capable of working to deadlines and managing priorities effectively. Insurance Acumen – Demonstrates a solid understanding of core insurance principles and practices. Learning Agility – Embraces a growth mindset, showing adaptability and a proactive approach to learning from new experiences and challenges. Education ACII qualified ABOUT US Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website. Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process. Chaucer are a leading specialty (re)insurance group working with brokers, coverholders and clients to protect and support business activities around the world. Our services are accessed both through Lloyd’s of London and the company markets. We are defined by an enterprising, bespoke approach to (re)insurance, enabled by the individual character, experience and imagination of our expert teams. Chaucer is a member of the China Re Group and backed by their financial and operational resources. China Re is one of the world’s largest reinsurance companies whose outstanding and comprehensive strength is rated A (excellent) by AM Best and A (strong) by S&P Global Rating. Chaucergroup.com
