Description
Marketing Statement:
Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.
Job Summary:
This position will support the internal message and delivery of communications for all internal clients, including, but not limited to, TMNA group companies and their associated departments.
Essential Duties and Responsibilities
Include the following, other duties may be assigned.
- Supports internal communication strategy and goals at the TMNA enterprise level and supporting strategy for group companies
- Provides input and support for the Tokio Marine Global Communications Network
- Acts as trusted advisor and counsels business leaders and internal stakeholders on internal communications
- Develops all aspects of the design, writing, editing, production, proofing and distribution of various internal communications including emails, intranet, newsletters, etc.
- Develops and/or ensure materials produced meet department and company standards
- Develops tools to measure the effectiveness of messaging
- Maintains editorial style guidelines for communications targeted to employees
- Efficiently manages multiple projects and deadlines
- Collaborates on corporate communications, media relations, advertising, corporate social responsibility, social media and corporate social responsibility
- Builds and maintains positive, professional relationships with key internal clients
- Provides innovative ideas and solutions for new collateral and projects to keep internal stakeholders on the cutting edge
- Complies with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company
- Performs special projects and other duties as may be assigned
Qualifications/Requirements
- Bachelor’s degree required, Advanced degree preferred
- Exceptional writing and editing abilities. Ability to write in a variety of styles and voices
- Deep understanding of internal communication writing, design, delivery and measurement
- Proven experience delivering internal communication and using measurement to show value
- Strong communication, organizational, and presentation skills
- Ability to translate complex and technical information for a broader audience
- Exceptional project management skills with ability to handle multiple project from concept to completion
- Strong knowledge of internal communication techniques and analytics
- Strong knowledge of email design and distribution
- Proactive, entrepreneurial spirit
Experience
- Minimum 5 years of corporate internal communications experience in corporate business environment
- Experience with campaigns including emails, internal video messaging, intranet, newsletter, video, and all internal communication channels
- Delivering internal communications to multiple audiences and offices
- Managing internal email calendar and multiple requests
- Creating content, delivering and measuring internal communications
- Managing internal client relationships and projects to deliver all projects on time
Knowledge/Skills/Abilities
- Management of Sharepoint
- Intranet management
- Internal email design, content creation and distribution
- Advanced knowledge of MS Word, Excel, PowerPoint
- Adobe Create Suite experience strongly preferred
- Excellent interpersonal and oral presentation skills
- Video and graphic editing experience preferred
- Must be able to manage multiple projects
- Strong interpersonal relationship building skills
- Ability to work with a variety of people and groups in a collaborative and constructive manner
EEO Statement:
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.
