The Role
JOB DESCRIPTION
A senior member of the UK Operations team, reporting to the Manager of Credit Control, effectively supporting the team in managing and maintaining control over the organisation’s debt position ensuring the timely collection of outstanding premium. In addition to providing any and all support to the line manager as required.
Key Responsibilities
- Supports and supervises Analysts in the collection of funds, accounts reconciled and queries resolved for top-level client accounts.
- Maintains relationships with clients to facilitate greater efficiency in payments and query resolutions.
- Supports the ongoing analysis of all accounts to minimise clients’ exposure in terms of debt versus deposit.
- Expected to offer proposals for resolution of all disputes quickly and efficiently to collect funds.
- Executes payment and repayment plans with customers that are in default of payment terms and initiates legal proceedings.
- Prepares and collects quantifying data and generates reports to assist in cash collection and identifying problem areas.
- Substitutes for Manager on relevant committees and meetings
- Reviewer, co-ordinator and producer of departmental MI, tasks and issue logs.
- Supports overseas office and direct business collation and agrees balances for processing.
- Assists with technical support for direct business stakeholders if necessary
- Details any concerns to line management
Skills And Experience
- Business Process Improvement
- Credit Management
- Customer Experience Management
- Data Analysis
- Debt Collection
- Documentation & Records Management
- KPI/Metric Design
- Payments Processing, as required
- Policy/EPI Management
Competencies
Stakeholder engagement:
Cultivates and maintains positive relationships with relevant internal or external stakeholders, effectively involving and communicating with them to drive collaboration, support, and alignment towards shared goals.
Collaboration And Teamwork
Works effectively with team, project or other work groups or those outside formal line of authority to accomplish goals. Actively participates as a member of a team; develops and builds cohesive team relations to produce required outputs; possesses knowledge and understanding of colleagues work.
Adapting To Change
Adjusts thoughts, feelings, and behaviours to handle new, challenging, or complex situations; embracing change as a growth opportunity when working within new work structures, processes, regulations, or requirements.
Continuous Improvement
Analyses current and future state business requirements and identify strategies to continuously improve products, services or processes. Guide and inspire others to achieve results to enhance efficiency, quality and consistency.
Innovation
Creates, develops and implements new ideas to enhance new or improved processes, systems, solutions, products or services; tries different and novel ways to deal with problems and opportunities.
Resilience
The ability to cope with and recover from setbacks, challenges or difficulty. Persevering even under pressure or crisis situations and uses ways that foster strength and growth, often emerging stronger than before.
Future Focused
Anticipates changes in regulations, technology and client needs, proactively responding to key trends happening in the industry. Thinks about the future through identifying opportunities and obstacles whilst planning effectively.
Common Skills Across Job Family
- Business Process Improvement (Proficiency Level 1)
- Credit Management (Proficiency Level 2)
- Customer Experience Management (Proficiency Level 2)
- Data Analysis (Proficiency Level 1)
- Debt Collection (Proficiency Level 1)
- Documentation & Records Management (Proficiency Level 1)
- KPI/Metric Design (Proficiency Level 1)
- Payments Processing (Proficiency Level 1)
- Policy Management (Proficiency Level 2)
- Regulatory Compliance (Proficiency Level 1)
Our Benefits
ABOUT US
We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.
About Canopius
Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.
At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.
Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.
We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.
We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
