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Role Title and Reporting Structure
Position Title: Chief Information Officer (CIO), Arch Insurance International
Reports to: Dual reporting to
Location: London (with some travel to AINTL hubs & delivery centres in the UK, Europe, Australia, Philippines and India
Role Purpose
The Chief Information Officer (CIO) for Arch Insurance International (AINTL) is a strategic executive role responsible for shaping, executing, and governing the technology agenda that drives profitable growth, underwriting excellence, superior customer experience, and operational resilience. The CIO leads business transformation by collaborating closely with senior business partners and owning the delivery of complex, multi-year programmes from strategy through execution. As a key member of the global technology leadership team, the CIO aligns technology strategy with business objectives, champions a technology roadmap that supports business ambitions, and ensures the successful delivery of innovative solutions that differentiate Arch Insurance in the market.
The CIO acts as a trusted technology advisor to the AINTL COO, Global CIO and rest of the executive team, providing expert technology guidance, setting clear priorities, and managing risk. The role is pivotal in fostering a culture of high-quality delivery, collaboration, and continuous improvement, and in building strong, productive working relationships with stakeholders at all levels. Ownership of outcomes, visible leadership in transformation, and the ability to unite teams behind a shared vision are essential. Exceptional relationship-building and influencing skills are required, as well as the ability to attract, develop, and retain top technology talent and to manage vendor relationships and budgets with rigour and transparency.
The CIO will also define and embed operating models that reinforce accountability, align interests, and drive results, ensuring the technology function is seen as a credible, forward-thinking business partner.
Key Responsibilities
Business Transformation & Technology Leadership: Lead the end-to-end delivery of complex transformation initiatives, ensuring alignment with business strategy and ownership of tangible outcomes. Act as the principal architect and executor for technology elements of the roadmap, overseeing all aspects
Drive continuous improvement and embed a culture of accountability, transparency, and high performance.
Collaboration & Stakeholder Engagement: Serve as a strategic partner to executive and functional leaders, including underwriting, claims, operations, actuarial, and finance, ensuring technology enables and accelerates business objectives. Build and nurture collaborative relationships across all levels of the organisation and with external partners, facilitating consensus and managing competing priorities with diplomacy and credibility.
Technology Strategy & Transformation: Refine & lead execution of a multi-year technology strategy aligned to AINTL business priorities and the Group’s enterprise vision.
Continuously advise on emerging technologies, digital trends, and industry solutions to ensure Arch remains at the forefront of innovation.
Delivery of Complex Technology initiatives: Oversee delivery excellence for large-scale, mission-critical projects, ensuring they are completed on time, within scope and budget, and to the highest standards. Champion engineering, agile, and product delivery maturity to improve predictability, throughput, and value realisation.
Vendor Management & Financial Stewardship: Develop and lead robust vendor management strategies, including selection, negotiation, and performance oversight.
Own and manage the technology budget, ensuring transparency, financial stewardship, and alignment with strategic priorities. Continuously seek opportunities for cost efficiency and value creation through effective vendor and partner relationships.
Talent Acquisition & Development: Attract, develop, and retain a high-performing, diverse technology team. Embed capability frameworks, clear career pathways, and a culture of collaboration and innovation. Lead by example, championing authenticity, integrity, and a relentless commitment to excellence.
Cybersecurity, Risk & Resilience: Strengthen technology, data, and cyber controls across all platforms, ensuring compliance with SOX, regulatory, and risk requirements. Oversee disaster recovery, resilience planning, and operational stability to minimise business disruption and reduce vulnerabilities.
Data, Analytics & AI Enablement: Collaborate with Data & Analytics teams to advance data maturity, governance, and the commercial application of analytics and AI across AINTL. Champion responsible AI adoption, data accessibility, and uplift of digital literacy within technology teams. Enable high-performance data management services to deliver timely insights and support business decision-making.
Service Management & Operational Excellence: Strengthen end-to-end service operations, including incident, problem, and change management. Drive improvements in SLA compliance, service reliability, and customer satisfaction. Define and uphold standards for business-as-usual (BAU) support and manage performance targets (KPIs).
Success Measures (12–18 Months)
Polaris and other strategic transformation initiatives delivered to agreed milestones and value targets.
Improved agile maturity, engineering quality, and delivery predictability.
Strengthened security posture, disaster recovery capability, and reduction of high-risk vulnerabilities.
Higher IT customer satisfaction, reduced P1/P2 incidents, and improved SLA compliance.
Data maturity uplift and supporting adoption of analytics and AI in business processes.
Clear operating model and cohesive collaboration across AINTL Technology, Data, Strategic Analytics, and Transformation teams
Visible improvement in team engagement, cross-functional collaboration, and stakeholder satisfaction. Positive feedback from business partners, reflecting the CIO's effectiveness in building relationships, aligning interests, and resolving issues constructively.
Qualifications and Experience
Demonstrable experience as a senior executive technology leader, ideally within insurance or financial services, with a proven track record in successfully delivering complex, large-scale technology delivery
Ability & deep experience in balancing run v/s change priorities and budgets for the business.
Expertise across technology strategy, enterprise architecture, engineering, digital delivery, data, cyber, vendor management, infrastructure, end user services.
Experience in developing and executing technology roadmaps and operating models is essential.
Strong experience in executing complex multi year, multi platform technology projects and delivering business outcomes
Strong experience in delivering technology re-platforming and using build / buy sourcing approaches that are aligned to business strategy
Strong experience in working in collaborative delivery model blending / onboarding internal and external vendor teams. Experience in transitioning between delivery locations / teams based on “right shoring” approach that is aligned to business strategy
Strategic and hands-on leadership style, with business credibility, vision, and executive presence. Ability to translate business needs into technology solutions and drive adoption across diverse teams.
Proven ability to lead, develop, and motivate high-performing teams through periods of change. Experience in attracting, retaining, and developing technology talent, with a focus on inclusion and continuous learning.
Substantial experience in technology budget oversight, financial management, and strategic vendor partnerships, including contract negotiation and performance management.
Exceptional stakeholder engagement and influencing skills. Demonstrated success partnering with senior executives, regulators, and business stakeholders to achieve strategic outcomes in a matrixed and cross-cultural environment.
Bachelor’s degree required; advanced degree (MBA, MSc, etc.) preferred. Relevant industry certifications (e.g., cloud, security, Agile, architecture) are advantageous.
Knowledge of the insurance industry is highly desirable, with an understanding of current trends, business models, and regulatory challenges.
Strong Agile delivery experience across complex transformation portfolios, demonstrating the ability to lead multidisciplinary teams through significant change and deliver outcomes at pace.
Proven decision-making capability in multidisciplinary environments, with a clear focus on driving tangible results and navigating ambiguity to achieve business objectives.
Competencies
Ability to set technology strategy and vision, balancing long-term ambition with short-term execution. Demonstrates enterprise-wide thinking and a clear ability to create and articulate an inspiring vision of the future.
Results-driven execution: Translates strategy into actionable plans, holds self and others accountable for outcomes, and delivers complex programmes on time and to budget.
Team leadership: Inspires, motivates, and unites cross-functional teams. Delegates effectively, adapts leadership style to audience and context, and promotes empowerment, recognition, and inclusion.
Relationship building and influence: Strong communication, stakeholder management, and interpersonal skills. Able to foster trust, create consensus, and manage difficult conversations with empathy and clarity.
Entrepreneurial, innovative, and creative approach to stretching organisational boundaries and delivering differentiated solutions.
Commitment to inclusion, talent development, and continuous improvement. High integrity, authenticity, and a transparent approach to leadership.
Political acumen: Adept at navigating complex organisational structures, managing competing priorities, and influencing outcomes through credibility and diplomacy.
Work Location & Travel
London (with some travel to AINTL hubs & delivery centres in the UK, Europe, Australia, Philippines and India
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
14101 Arch Europe Insurance Services Ltd
