Job Description
The Role
Canopius is a leading global specialty (re)insurer with a diverse and highly specialised underwriting portfolio across the Natural Resources sector. Natural Resources at Canopius encompasses upstream and downstream operations, heavy industry, mining, power generation, and renewables. Although the portfolio spans a broad range of industrial risks, this role places particular emphasis on Energy, and we are specifically seeking a candidate with strong technical expertise in Upstream, Downstream, and/or Power risks. The company fosters an empowered, collaborative culture built around innovation, individuality, and customer excellence. The claims vision — to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market — guides the organisation’s approach to claims management.
As a Senior Claims Adjuster – Natural Resources (Energy Specialist), you will support a wide portfolio of Natural Resources risks while acting as a subject matter expert for Energy claims, particularly in the Upstream, Downstream, and/or Power sectors. You will proactively manage complex technical claims from initial notification through to resolution, bringing deep Energy market knowledge and sound judgement to the adjustment process. You will build strong working relationships with underwriters, actuaries, brokers, and external advisers, ensuring Energy related insights help inform and strengthen portfolio performance.
You will ensure all claims are handled in accordance with the Canopius Claims Manual, the company’s reserving philosophy, and applicable regulatory requirements, while delivering a consistently high standard of service. Your technical Energy background will be central to enhancing Canopius' capabilities within the wider Natural Resources class.
Key Responsibilities
- Handle Natural Resources claims from first notification through to settlement.
- Investigate, evaluate, and adjust claims, reviewing policy terms, reports, damage assessments, and expert opinions.
- Determine coverage, liability, and appropriate reserves, revising reserves as necessary.
- Appoint and manage external experts, including loss adjusters, engineers, and legal counsel.
- Deliver high quality claims service in line with SLAs and KPIs.
- Negotiate settlements and authorise payments within delegated authority.
- Prepare clear, concise claim reports for internal and external stakeholders.
- Act as a technical escalation point and provide guidance to junior adjusters.
- Build and maintain strong working relationships with brokers, clients, underwriters, and stakeholders.
- Monitor claim trends, emerging risks, and portfolio performance.
- Ensure compliance with regulatory requirements, Lloyd’s standards, and company procedures.
- Support continuous improvement, including peer reviews.
- Attend client meetings and contribute to claims reviews.
Skills
- Strong analytical thinking and decision making capability.
- Effective stakeholder communication.
- Ability to manage competing priorities while meeting service deadlines.
- Extensive experience adjusting claims in the Lloyd’s / London Market, including Natural Resources and large technical losses.
- Strong knowledge of the Lloyd’s Claims Lead Arrangements, natural resources market practices, and London Market operations.
- Excellent written and verbal communication skills.
- High attention to detail, accuracy, and reserving discipline.
- Proficiency in claims management systems and Microsoft Office.
- Ability to work both independently and collaboratively in a fast paced environment.
Competencies
Stakeholder engagement
Cultivates and maintains relationships with internal and external stakeholders.
Collaboration And Teamwork
Works effectively across teams to produce high‑quality outcomes.
Adapting To Change
Adjusts effectively to new processes, regulations, or market conditions.
Continuous Improvement
Identifies opportunities to streamline claims handling and improve quality.
Innovation
Develops new solutions for complex claim situations.
Resilience
Handles high‑pressure situations and complex challenges with composure.
Future Focused
Anticipates emerging risks and industry developments within the Natural Resources sector.
Our Benefits
ABOUT US
We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.
About Canopius
Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.
At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.
Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.
We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.
We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
