Job summary Responsible for handling claims from first advice to settlement, including the instruction of surveyors/adjusters &/or lawyers where appropriate, ensuring that Chaucer’s records accurately reflect the current status of each claim. Main duties Responsible for determining coverage, setting reserves and settlement of claims in the role of Claims Agreement Party for various classes of business. Liaising with co-insuring Syndicates, companies and claims bureau on large or contentious claims (including issuing market circulars) Assigning, managing, controlling and liaising with relevant service providers during the life of a claim (including lawyers, loss adjusters, third party administrators) Maintaining files for all lead and Claims Agreement Party claims ensuring that Chaucer’s electronic claims records accurately reflect the current position Exercise knowledge of the laws of tort and contract and keep abreast of relevant statutory and casedevelopment Building and maintaining relationships with brokers, adjusters, agents, coverholders, TPA’s and other service providers, dealing with them in an efficient, polite and professional manner Liaising with Reinsurance and Underwriting departments as may be required on key issues Work with Class Underwriters to monitor particular classes of business and identify claim activity within it, including suggesting remedial measures for the future Respond to policyholder complaints via the established mechanism Preparation and analysis of monthly/quarterly reports Consult with Class Underwriters in situations where clarification of underwriting intent is required, where requests for ex-gratia/commercial settlements have been presented, and where coverage is disputed Undertake business travel if and when necessary Regulatory responsibilities To provide guidance to Customers on: How to make and/or progress a claim; By supplying appropriate information to the Customer on any claim being handled; By endeavouring to achieve prompt agreement on settlement terms and paying valid claims in a timely manner once settlement terms have been agreed; Ensure that Customer Complaints are promptly identified, recorded and referred as appropriate; and, By ensuring that the principles of Treating Customers Fairly are upheld by Agents and Service Providers Maintain certification of any regulatory training requirements Our requirements Relevant experience Experience of handling Property claims, high level organisational skills Any experience across Property Binders, Energy or Marine classes, CII, or progress towards ACII would be desirable Education & Experience Maths and English GCSE or equivalent 5 GSCE passes at grade C or higher Personal skills Ability to work without direct supervision Professional outlook Excellent organisational skills Good communication and negotiation skills with the ability to liaise at all levels A flexible and diplomatic approach with an investigative and enquiring mind essential ABOUT US Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website. Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process. Chaucer are a leading specialty (re)insurance group working with brokers, coverholders and clients to protect and support business activities around the world. Our services are accessed both through Lloyd’s of London and the company markets. We are defined by an enterprising, bespoke approach to (re)insurance, enabled by the individual character, experience and imagination of our expert teams. Chaucer is a member of the China Re Group and backed by their financial and operational resources. China Re is one of the world’s largest reinsurance companies whose outstanding and comprehensive strength is rated A (excellent) by AM Best and A (strong) by S&P Global Rating. Chaucergroup.com
