Job Description
The Role
Canopius are seeking a skilled claims adjuster to join the Specialty claims team to support the Accident and Health (A&H) and Specialist Consumer Products (SCP) underwriters with the wide range of products that they underwrite including, but not limited to, travel, personal accident, mortgage and income payment protection.
Our underwriters have extensive experience within the insurance market and write a wide range of risks. This breadth of underwriting creates a unique opportunity for the successful candidate to build a comprehensive knowledge across these lines of business.
Canopius is seeking an experienced claims professional with knowledge of handling claims in the London insurance market. This individual will be a key referral point and be responsible for developing relationships both internally. and externally with Canopius’ Delegated Claims Administrators. They will need to act as a subject matter expert for the portfolio and collaborate with the underwriting team.
The SCP & A&H claims teams sit within the wider Specialty Division (alongside Equine and Credit and Political Risk) as part of the Claims function.
Key Responsibilities
- Develop a thorough understanding of the claims within the A&H and SCP portfolio.
- Ensure that adequate financial provisions are maintained and reported appropriately.
- Proactively adjust claims within their claims authority and in accordance with the Canopius claims manual; ensuring and delivering the very highest service to all our customers by effectively driving claims through to resolution.
- Nurture and maintain collaborative working relationships with internal and external stakeholders; in particular with the underwriters for these classes of business.
- Instruct and proactively work with panel lawyers, adjusters, and experts to ensure the best outcomes whilst controlling costs and reducing claims leakage.
- Ensure delegated claims are managed in accordance with Canopius’ claims values; ensuring effective technical oversight of TPAs/Service Providers via regular contact meetings, peer reviews, technical file reviews and generally sharing of best practice.
Skills And Experience
- Claims Evaluation
- Claims Negotiation
- Claims Strategy
- Communication
- Customer Relationship Management
- Local Market / Policy Knowledge
- Portfolio Management
- Reading Comprehension
- Third-Party Management
- TPA / DCA Management
Preferred Skills
Candidates should have experience with reviewing and assessing policy coverage for claims in the A&H and SCP class or other classes of business with complementary skillsets. Experience in the London market as a claims handler is preferred. Candidates will have key personal skills including:
- A positive, enthusiastic and confident disposition.
- A passion for learning
- A strategic thinker with strong communication skills
- A collaborative and thoughtful approach to stakeholder management.
- Professional approach to interact appropriately with management.
- Able to work both independently and as a team player.
- Willingness to take responsibility and accountability.
- Act with honesty, integrity and fairness at all times.
- Ability to prioritise and proactively meet deadlines.
- Customer focused and keen to provide the highest quality of service delivery.
Competencies
Stakeholder engagement
Cultivates and maintains positive relationships with relevant internal or external stakeholders, effectively involving and communicating with them to drive collaboration, support, and alignment towards shared goals.
Collaboration and teamwork
Works effectively with team, project or other work groups or those outside formal line of authority to accomplish goals. Actively participates as a member of a team; develops and builds cohesive team relations to produce required outputs; possesses knowledge and understanding of colleagues work.
Adapting to change
Adjusts thoughts, feelings, and behaviours to handle new, challenging, or complex situations; embracing change as a growth opportunity when working within new work structures, processes, regulations, or requirements.
Continuous Improvement
Analyses current and future state business requirements and identify strategies to continuously improve products, services or processes. Guide and inspire others to achieve results to enhance efficiency, quality and consistency.
Innovation
Creates, develops and implements new ideas to enhance new or improved processes, systems, solutions, products or services; tries different and novel ways to deal with problems and opportunities.
Resilience
The ability to cope with and recover from setbacks, challenges or difficulty. Persevering even under pressure or crisis situations and uses ways that foster strength and growth, often emerging stronger than before.
Future Focused
Anticipates changes in regulations, technology and client needs, proactively responding to key trends happening in the industry. Thinks about the future through identifying opportunities and obstacles whilst planning effectively.
Our Benefits
ABOUT US
We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.
About Canopius
Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.
At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.
Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.
We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.
We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
