Looking for a role that will have a meaningful impact in customer relationships and Finance?
We are looking for an individual to be the primary interface between the Disbursements department and our internal and external customers.
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special!
The opportunity:
This position is responsible for owning the service expectations for disbursement-related activities, being the first point of contact for Markel internal customers and suppliers, and meeting with key customers to identify operational or service-related issues or improvements which need addressing to maximize operational efficiency.
What you’ll be doing:
- Represent the Disbursements function by challenging business and process owners in a positive and proactive manner to collaboratively improve operational efficiency.
- Provide day-to-day guidance and troubleshooting support.
- Accountable as key person for escalation of disbursements’ related issues.
- Represent the Disbursements function by managing relationships with key business contacts.
- Implement effective communication mechanisms to meet customer and supplier expectations.
- As a member of the Disbursements leadership team, work with peers to shape, drive and deliver the team’s operational and strategic goals.
- Understand customer needs and develop plans to quickly and effectively address them.
- Identify and resolve complex business problems, typically multi-dimensional, that require in-depth analysis and judgment to develop solutions.
- Use technology to best leverage available resources and complete tasks in the most efficient and effective manner.
- Participate in business projects, as they arise.
- Collaborate with teammates and initiate ideas with management to identify, design, and implement process improvements for greater efficiency and effectiveness.
Our must-haves:
- Ability to build and maintain credible, trusted relationships.
- Comfortable engaging with senior stakeholders and navigating differing priorities.
- Skilled at expectation-setting and boundary enforcement without damaging trust.
- Acts as a consistent “face of the service”.
- Strong analytical and systems thinking skills.
- Ability to identify and manage risks and issues.
- Ability to influence without direct authority.
- Ability to manage multiple priorities.
- Detail-oriented with strong organizational skills and ability to multi-task.
- High degree of flexibility and responsiveness to change in a fast-paced environment.
- Strong customer focus and judgment.
- Strong desire for continuous improvement.
Who we are:
Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further
What’s in it for you?
- A great starting salary plus annual bonus & strong benefits package…
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
- Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
- There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
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