What can you expect in this role?
- Report to the Team Leader and will be responsible for investigating and settling first-party automobile
- Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
- Manage auto telephone claims until resolution
- Fully explain the claim process to all customers in a way they’ll easily understand
- Confirm whether claims are covered under a customer’s policy
- Ensure all claims are promptly investigated
- Work with the customer and preferred vendors to determine the best way to resolve the claim
- Maintain detailed file records by entering pertinent data into the appropriate systems
- Process claims payments within your authority level
- Initiate salvage and subrogation procedures on assigned claims
- Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
- Achieve and maintain a file disposition rate of 100% on a monthly basis
What do you bring to the role?
- Minimum completion of DEC or Attestation of College Studies (ACS)
- Personal insurance license (5b) mandatory and Commercial insurance license (5a) preferred.
- Candidates who are currently studying for their insurance license will also be considered for employment.
- Experience handling automobile with a good understanding of terminology and auto policies
- Previous customer service is a definite asset
- Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
- Professional, friendly and courteous to customers
- Able to thrive under pressure and remain calm
- Excellent written and verbal communication skills
- Bilingualism (English and French) is required
High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.
Salary Range: $43,700 - $80,500
