What can you expect in this role?
- Assist customers with policy and claims-related inquiries
- Up-sell/retain pet health insurance policies with existing customers
- Respond to, advocate and resolve customer inquiries regarding policy details and claims, in collaboration with functional specialists in Customer Care, Claims and Underwriting
- Capture notes on customer interactions using in-house system and following up with customers to obtain accurate information
- Collaborating with Quality Assurance team on continuous improvement of service and sales protocols and standards
- Recommend and up-sell policies, focusing on retention and growing the customer base to meet established targets and the customer’s needs
- Promote and educate prospective customers via inbound, outbound and online programs
- Protect your furry friends and save on Petline insuranceTake advantage of a 25% employee discount with Petline insurance from several coverage options available. Learn about Basic Pet Insurance Coverages in this Buzz video.
- More great savings You also have access to many other employee discounts, including great savings on entertainment, travel, attractions, shopping, health, wellness and more through our Perkopolis program!
What do you bring to the role?
- AMF Damage Insurance License, Level 1 OR Level 2, MB license, ON license is required (must obtain appropriate provincial license)
- Bilingual ENGLISH and FRENCH is a must for Quebec candidates
- High school diploma or equivalent combination of education and experience
- You have strong verbal and written communication skills
- You’re well versed in navigating multiple computer programs at once
- You’re committed to achieving individual and team goals
- You have proven ability to recognize sales opportunities in a contact center environment
- General Insurance License, Level 1 OR Level for applicants outside of Quebec
High degree of proficiency with English and French required to service customers, both internal to the company and external, across Canada.
Salary Range is $43,700 - $80,500
