As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions.
Job Description
Are you looking for your next opportunity?
Sompo has a unique opportunity for a Senior Broker Services Operations Analyst in our Insurance Operations team.
As a Senior Broker Services Operations Analyst, you will play a key role in overseeing and optimizing the daily submission intake process. You’ll ensure seamless workflows between business units and shared services teams, all while maintaining compliance with Sompo’s business goals and operational standards. In this role, you'll identify best practices and leverage technology to drive efficiency and enhance overall operational performance.
Location: This position will be based out of our Morristown, NJ or Charlotte, NC office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.
Our business, your impact, our opportunity:
What you’ll be doing:
Oversee submission intake operations, ensuring efficient workflows between business units and shared services
Act as the primary liaison with shared services to streamline processes, maintain compliance, and enhance customer satisfaction
Drive continuous improvement by identifying and implementing best practices, process enhancements, and modern technologies
Collaborate with underwriting, claims, broker services, rating, and policy administration to support seamless end-to-end operations
Lead stakeholder workshops and meetings to gather insights and inform operational strategies
Analyze business needs, identify inefficiencies, and document clear, validated requirements
Communicate process gaps and improvement plans to stakeholders effectively
Ensure all processes align with strategic goals, compliance standards, and operational efficiency targets
Establish controls and monitoring systems to track process changes and performance
Build strong cross-functional relationships to enable effective collaboration and execution
Utilize data and trend analysis to support decision-making and refine workflows
What you’ll bring:
Minimum of 3 years of experience in a broker servicing, operations, or client support role within commercial P&C insurance
Proven analytical and problem-solving skills, with the ability to identify process gaps and recommend improvements
Detail-oriented with strong organizational skills and the ability to manage multiple priorities in a deadline-driven environment
Ability to effectively communicate information and ideas to drive our business, with a focus on internal and external stakeholder collaboration
Committed to delivering high-quality service to brokers, underwriters, and clients
Undergraduate degree or equivalent demonstrable industry experience
Technical capabilities such as Microsoft Office Suite
At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.
Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.
We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:
Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
Pharmacy benefits with mail order options
Dental benefits including orthodontia benefits for adults and children
Vision benefits
Health Care & Dependent Care Flexible Spending Accounts
Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
Company-paid Disability benefits with very competitive salary continuation payments
401(k) Retirement Savings Plan with competitive employer contributions
Competitive paid-time-off programs, including company-paid holidays
Competitive Parental Leave Benefits & Adoption Assistance program
Employee Assistance Program
Tax-Free Commuter Benefit
Tuition Reimbursement & Professional Qualification benefits
In today’s world, what do we stand for?
Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. Click here to learn more about life at Sompo.
Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone’s unique contributions – we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.
