Description
Marketing Statement:
Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.
Job Summary
We’re seeking a talented Digital Media Specialist to create compelling digital content for local, national and global audiences. This position will create original digital content that tells engaging stories and supports initiatives across four Tokio Marine Group companies. This role combines technical skills with creative storytelling, attention to detail, and social skills to deliver high-quality projects for both internal and external audiences. This position will work with people at all levels from four different companies – Philadelphia Insurance Companies (PHLY), Tokio Marine America (TMA), First Insurance Company of Hawaii (FICOH), and Tokio Marine North America Services (TMNAS), Video projects will be diverse, challenging and fun ranging from training and demos to executive messages; marketing and social media to events.
Essential Job Functions:
- Plan, research, film, and edit video projects from concept through delivery, incorporating feedback from stakeholders
- Conduct intake meetings with internal clients to discuss new video requests, either independently or alongside the Assistant Manager once trained
- Collaborate with internal departments and external vendors to manage schedules, resources, and project milestones
- Conduct on-camera interviews with employees, clients, and partners providing coaching, encouragement, and comfort to interview subjects
- Draft and edit scripts for videos, collaborating with all stakeholders
- Maintain organized project files, media libraries, and archives to ensure efficient workflows and accessible assets
- Deliver final content to internal and external platforms (social, web, intranet)
- Support upkeep of video equipment, studio space, and vendor service contracts
- Graphic design work building visual images for videos, social media and other channels
Qualifications:
- Bachelor’s degree in media, Communications, or related field preferred
- 1–3 years of professional video production experience, including filming and editing, ideally in a corporate, agency, or video production house setting
- Strong demo reel showcasing filming and editing work
- Proficiency in Adobe Creative Suite, especially Premiere Pro and After Effects
- Experienced and knowledgeable with Adobe Photoshop, Adobe Illustrator, Canva, Powtoon, or other design tools is a plus
- Experience with producing digital video, DSLR photography, and interactive media. Audio/podcast content experience a plus
- Ability to deliver content in multiple formats and aspect ratios, with working knowledge of captions/subtitles and publishing specs for web and social media platforms
- Able to research topics, develop interview questions, and write short scripts, captions, and metadata that support clear storytelling, audience engagement, and platform performance, with familiarity in applying basic video analytics (YouTube, LinkedIn, intranet) to editing and content decisions
- Strong B2B video experience. Minimum of basic social media video best practices for content
- Demonstratable experience working directly with clients/customers. Comfortable speaking with stakeholders about project needs and able to translate requests into actionable production steps
- Confident when conducting on-camera interviews, with the ability to put subjects at ease, ask clear questions, and adapt in real time to capture authentic responses
- Knowledge of studio and remote lighting, audio recording, and other related production techniques
- Excellent communication and collaboration skills; able to build strong relationships and work effectively across teams; handle feedback and incorporate customer requests into projects
- Strong organizational skills: able to manage multiple projects and deliver high-quality work under tight deadlines
- Ability to lift up to 30 lbs. and maintain the stamina required for on-site video shoots
- Familiarity producing hybrid and virtual meetings, and content, via Zoom, Teams, Riverside, or similar platforms is a plus
- Travel up to 20% (primarily in the Greater Philadelphia area)
EEO Statement:
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.
