Job summary The individual will be responsible for handling claims from the International Casualty portfolio from first advice to settlement, including the instruction of surveyors/adjusters &/or lawyers where appropriate, ensuring that Chaucer’s records accurately reflect the current status of each claim. They will support the claims manager and wider claims teams in delivering the claims proposition to all key internal and external stakeholders such policyholders, brokers and underwriters. Main duties Responsible for handling casualty claims from various Chaucer offices and on both Lloyd’s and company platforms from first advice through to closure including determining coverage, setting reserves and settlement. Liaising with co-insurers on large or contentious claims (including issuing market circulars) Assigning, managing, controlling, and liaising with relevant service providers during the life of a claim including lawyers, loss adjusters, delegated claims administrators (DCAs). Maintaining files for all lead and Claims Agreement Party claims ensuring that Chaucer’s electronic claims records accurately reflect the current position. Attending and arranging market, broker and client meetings in person or virtually as appropriate. Advising the claims manager and class underwriters of material claims and keep them appraised of developments thereafter. Effectively communicating with management and key internal departments such as underwriting and actuarial to ensure they are kept aware of any key claims trends/issues so that appropriate steps can be taken to address any concerns. Liaising with the Reinsurance department to assist them with notifications and subsequent updates to reinsurers. Consult with class underwriters in situations where clarification of underwriting intent is required, referring to line manager for escalation where requests for ex-gratia / commercial settlements have been presented, and where coverage is disputed. Building and maintaining relationships with brokers, adjusters, agents, coverholders, DCAs and other service providers, dealing with them in an efficient, polite and professional manner. Exercise knowledge of the laws of tort and contract and keep abreast of relevant statutory and case developments. Keep abreast of technical developments within the International Casualty business area by attending appropriate presentations and undertaking own research as necessary. Undertake business travel when necessary. Regulatory responsibilities To provide guidance to customers: On how to make and/or progress a claim By supplying appropriate information to the customer on any claim being handled By endeavouring to achieve prompt agreement on settlement terms and paying valid claims in a timely manner once settlement terms have been agreed Ensure that customer complaints are promptly identified, recorded and referred as appropriate Ensure that the principles of providing good customer outcomes and the fair treatment of customers are upheld by Treating Customers Fairly are upheld by Agents and Service Providers Loss Adjusters, Service Providers and Brokers. Maintain compliance with any regulatory training requirement (e.g. California Claims Handling Regulations) Compliance with regulatory bodies such as Lloyd’s and the FCA. Skills, Knowledge and Experience Experience Essential: Good working knowledge of the Lloyd’s Market Proven experience handling casualty claims (Canadian and Australian casualty would be desirable) Skills Competent with Microsoft Office applications such as Word and Excel. Competent with key market systems such as ECF2, LIRMA and Lineage. Qualifications Studying towards or completed ACII qualification (desirable) Competencies Ability to work pro-actively without direct supervision Ability to effectively collaborate with others Well-presented and business-like Professional outlook Flexible at all times Very good interpersonal skills Excellent organisational and time management skills Good communication skills with the ability to liaise at all levels A flexible and diplomatic approach with an investigative and enquiring mind essential ABOUT US Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website. Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process. Chaucer are a leading specialty (re)insurance group working with brokers, coverholders and clients to protect and support business activities around the world. Our services are accessed both through Lloyd’s of London and the company markets. We are defined by an enterprising, bespoke approach to (re)insurance, enabled by the individual character, experience and imagination of our expert teams. Chaucer is a member of the China Re Group and backed by their financial and operational resources. China Re is one of the world’s largest reinsurance companies whose outstanding and comprehensive strength is rated A (excellent) by AM Best and A (strong) by S&P Global Rating. Chaucergroup.com
