Job Description
The
AVP, Business Continuity, North America Lead serves as the primary leader for enabling adequate planning and response capabilities for Chubb’s North America businesses and functions. This position is primarily focused on operations in North America (US, Canada and Bermuda) but will be expected to support aspects of Chubb’s Global Business Continuity Management Program, as needed. Domestic travel (10-15%) is required.
This position requires an experienced professional who can provide subject matter expertise in business continuity. The
AVP, Business Continuity, North America Lead is expected to work with minimal supervision while overseeing business continuity efforts across all businesses and functions within the region. A significant aspect of this role over the next several years includes ensuring the program continues to implement transformation activities and mature at a pace aligned with Global requirements, including the roll out of a newly implemented software. This person will oversee and support all projects, engagements and needs of the region.
This role will report to the VP, Global Business Continuity.
This role operates on an in-office schedule. The ideal candidate will sit in our Philadelphia, PA office.
Key Responsibilities
- In collaboration with the Vice President of Business Continuity, develops business continuity policies, standards and strategies aimed at mitigating business continuity related risks and leading a world-class BC program for the global organization
- Oversees and directs operational business continuity resources within Bermuda, Canada, and the U.S. while developing, maintaining and leveraging partnerships across other global regions to ensure alignment and consistency in the program
- Leads business-embedded “Business Continuity & Resilience Leads and Coordinators” in the execution of full BC lifecycle and any additional program enhancements, trainings, and ad-hoc initiatives
- Provide training on BCM products and capabilities
- Ensures that each country, business and function receive support related to program requirements including incident management, building and maturing of business impact analyses and business continuity plans, annual exercises and implementation of Chubb’s Business Continuity software
- Adequately identifies, raises and when necessary, remediates identified business continuity risks
- Conducts annual exercises to test and validate business continuity plans, ensuring readiness and resilience in response to evolving threats, vulnerabilities, and operational challenges
- Takes ownership of NA Program Governance; Organizes and leads quarterly Business Continuity Steering Committee meetings with key stakeholders to review program progress, address emerging risks, align on strategic priorities, and ensure cross-functional collaboration and accountability
- Develops and leverages strong, independent partnerships across business leaders and support teams (including COOs, Legal and Compliance, Enterprise Risk Management, IT DR Team, Third Party Risk Management team, etc.) to ensure an integrated and aligned approach to BC Planning
- Ensures that business continuity is considered as part of North American planning for new initiatives, including adds of new business, technology implementations, business process transformation, partner programmatic roll outs
- Provide support and expertise during live disruptions and declared incidents, facilitate communications between the businesses and the Global Security Operations Center (GSOC), and provide real time updates on impacts to operations. Summarize and escalate continuity impacts for executive consumption
- Monitor and ensure regulatory requirements of the business continuity program and support and drive alignment to requirements in North America
- Track, manage, and close issues identified by reviews, audits, incidents, and exercises
- Support requests from stakeholders to support business continuity related initiatives, to include site selection, strategy development, completing supplier and regulator inquiries and surveys, reviewing partner BC arrangements, and conducting meetings with brokers, customers, insurers, and other third parties
- Other duties as assigned
Qualifications
- Knowledge and experience in business continuity planning, training, and exercising commensurate with 6-10 years of experience
- Bachelor’s Degree from an accredited college or university
- Demonstrated ability to manage stakeholders at all levels of a highly matrixed organization
- Strong analytical, organizational, and decision-making skills
- Strong leadership skills and a productive team player with a proven track record
- Strong verbal / written communications. Must be able to interface and coordinate efficiently and effectively with business partners and all levels of leadership across the global organization.
- Strong administrative skills, with effectiveness in developing tasks and managing resources to achieve target dates
- Strong interpersonal skills and articulation skills required to communicate solutions to management.
- Skilled at working with senior management in the development of strategic, as well as tactical plans to mature the BCP culture within the corporation
- Professional Designation - Certified Business Continuity Professional (or equivalent certifications or work experience preferred)
- Preferred experience with the BC Software “Fusion”, but not required
- Strong proficiency with the Microsoft Office suite (Excel, Word, PowerPoint, MS Teams); SharePoint; Microsoft Outlook; Web-based communications tools; and internet-based research
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
