IT Technical Manager (12 month Fixed Term Contract)
- Lead and develop technical teams through a period of transition and change
- Drive operational excellence across technical support, monitoring, automation, and ServiceNow platforms
- Hybrid role – up to 80% homeworking, with occasional time in Stratford-upon-Avon
About the role:
We’re looking for an experienced Technical Manager to lead technical teams through an important period of transition at NFU Mutual. This 12-month fixed term contract offers a unique opportunity to deliver change and support the direction of our monitoring, automation, and ServiceNow platform operations, driving improvements in service delivery, tooling, and operational efficiency.
Working within Infrastructure Products Delivery, you’ll work with Team Leads, overseeing around 35 technical specialists, supporting NFU Mutual’s technology operations and continuous service improvement. You’ll ensure that teams remain aligned with business and product goals, while embedding robust governance, clear accountabilities, and a culture of collaboration and excellence.
What you’ll do
- Lead and develop three cross functional technical teams responsible for monitoring, Technical Support and automation, and ServiceNow platform operations
- Provide hands-on leadership, fostering collaboration, coaching team leads, and ensuring delivery excellence across a complex environment
- Drive operational maturity, including service visibility, SLA performance, and proactive problem management
- Oversee vendor relationships and performance against SLAs and KPIs
- Partner with stakeholders to improve process efficiency, standardisation, and governance
- Champion initiatives in tool consolidation, automation, and monitoring optimisation
- Support the evolution of ServiceNow capabilities, CMDB data quality, and proactive monitoring and SRE practices
- Help shape future team structures and delivery models as part of NFU Mutual’s ongoing IT transformation
About you:
You’ll be a confident, collaborative technical leader with experience managing multiple operational or platform-focused teams. You’re comfortable operating in a fast-changing environment, balancing structure with adaptability, and ensuring high-quality service delivery across complex systems. You’ll also be able to bridge the gap between technical teams and business stakeholders, able to lead technical conversations and make informed decisions without getting into the hands-on delivery. This role would suit an experienced leader who’s comfortable guiding and coordinating technical experts.
You’ll also bring:
- Proven experience managing technical teams across monitoring, automation, and ITSM tooling
- Strong understanding of ServiceNow operations (including change, event, and CMDB management)
- Familiarity with monitoring platforms such as Dynatrace, Nexthink Infinity, or IBM tooling
- Experience in vendor and SLA management
- Knowledge of UiPath Automation or equivalent process automation tools
- Understanding of SRE principles and proactive service reliability practices
- Excellent communication and stakeholder management skills
- A collaborative, supportive approach to leadership and coaching
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards:
- Up to £80,000 depending on experience
- Annual bonus (up to 25% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Private medical insurance + options to add family members
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership – subject to T&Cs
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
- Salary sacrifice employee car scheme - subject to eligibility
Working at NFU Mutual:
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.
We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
