Job Description
Primary Construction: Underwriting Assistant-Enrollment Desk Specialist
Location: Philadelphia
Key Objective: Independently provide support to all CPC team members and management. Be well-versed in internal operations as well as processes and procedures. Possess excellent communication skills, successfully multitask, have excellent time management, strong organizational and interpersonal skills, and utilize critical thinking.
Major Duties & Responsibilities
- Process enrollments in ACEWrap public folder within a 48-hour turnaround.
- Follow Home Office Underwriting Guidelines for subcontractor enrollments.
- File all correspondence in the correct Wrap Up Account folder.
- Report system issues (ACEWrap, Outlook, COU Tracking, WCS) to management or appropriate parties.
- Accurately log subcontractor endorsements, comp filing for processing broker request.
- Ensure procedural compliance; do not deviate from documented procedures without manager approval.
- Support quality and performance through audits, reviews, and feedback.
- Perform other duties and special projects as assigned
Secondary Duties & Responsibilities
- Provide superior policy servicing and underwriting support to the Primary Construction - Major Complex business unit
- Complete registration and policy issuance activities; including post bind transactions timely and accurately
- Ensure premiums are registered correctly and accurately reflected in the departmental tracking system
- Communicate with branch offices to gather data and ensure accuracy of policy information
- Identify and utilize appropriate systems and company forms/endorsements to complete and submit policies to internal and external clients
- Maintain/exceed service standards in the areas of production, service, support and customer service/job approach
- Monitor work queue items and take appropriate action to ensure timely processing of incoming requests and responses to all internal and external inquiries
- Identify and communicate system related issues to appropriate areas
- Provide training and assistance as required
- Perform other duties and special projects as assigned
Qualifications
- 3-5 years commercial casualty underwriting support experience a plus
- Must be able to function effectively and efficiently in a time sensitive and high-volume environment
- Strong data entry and computer skills including MS Word, MS Excel - Windows 10
- Willingness to take ownership for assigned work and production output
- Commitment to quality
- Strong communication skills, written and verbal
- Ability to work independently, but also support a team environment
- Strong organizational and prioritization skills
- Must be detail oriented
- Flexible and adaptable to change
- Must be able to multi-task and change direction quickly and efficiently
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
