Job Summary
JOB DESCRIPTION
Reporting to the Manager, Technical Specialists, the Technical Specialist enables the achievement of growth, underwriting quality, service and talent objectives, aligned to the Commercial Insurance and Corporate Strategies, by supporting Underwriters to progress their careers by building capabilities in writing, evaluating, and servicing risks in alignment with Economical’s corporate risk appetite.
What can you expect in this role?
- Support Regional Processing Centres and Mid-Market Underwriting Teams.
- Manage key programs and processes, including referrals, quality review, training delivery and coaching.
- Work closely with regional management to improve underwriting practices and develop talents.
- Review quotes, make technical recommendations and approve within limits of authority.
- Coordinate referral requests to Head Office, if necessary.
- Conduct quality audits to ensure compliance and adherence to guidelines.
- Help the organization achieve profitability targets through effective coaching and ongoing technical support.
- Act as a first point of contact for underwriters beyond their leader by answering questions, clarifying products and guidelines, and ensuring quality underwriting.
- Act as a technical reference, guiding teams with strong expertise in industry, processes and strategy.
- Case support: Help build competitive solutions and interpret submissions throughout the underwriting cycle.
- Talent development: Act as a trusted expert, sharing learning and supporting the growth of underwriters.
- Design and deliver targeted training tailored to regional and national needs.
- Participate in national committees and contribute to the improvement of internal standards.
What do you bring to the role?
- University Degree or College Diploma in a relevant program.
- Must be bilingual in English and French.
- Experience as a Senior Underwriter.
- 6+ years experience in Commercial Underwriting, with solid technical skills.
- Demonstrated interest in coaching and talent development.
- Understanding of adult learning principles.
- Industry-related certification is a requirement: CIP, FCIP, CRM, or equivalent.
- Excellent computer literacy skills, including use of Policy Administration Systems, Pricing tools, Case Management tools, and Excel.
- Good working knowledge and proficiency in Microsoft Office.
- Expertise in one or more lines of business (wording, procedures, policy terms and conditions).
- Able to manage multiple tasks and to work within deadlines.
- Strong analytical skills and quick decision-making.
- Excellent communication skills (oral and written) and customer service.
- Proven talent in coaching, training and popularizing complex concepts.
High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.
Posting Range: $73,500-$123,500
About Us
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work ® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
#IND1
About The Team
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
