Description
Marketing Statement:
Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.
Job Summary
Lead the development, implementation, and continuous improvement of the enterprise AI governance framework for TMNAS. Ensure AI and advanced analytics are safe, compliant, ethical, and commercially sound, enabling responsible innovation across key insurance functions. Partner with Technology, Digital, Data, Actuary, Legal, Security, Audit, and Business leaders to embed governance throughout the AI lifecycle.
Job Responsibilities
- Define and own the enterprise AI governance framework, aligned to risk appetite, regulatory expectations, and insurance-specific use cases. Create and maintain AI policies in alignment with Tokio Marine Holdings guidance
- Establish guardrails for model risk, bias, fairness, explainability, data usage, and third-party AI
- Oversee governance across the full AI lifecycle: use case intake, model design, validation, deployment controls, monitoring, and remediation
- Ensure clear accountability between first line (Technology/Business) and second line (Risk)
- Interpret and operationalize evolving AI regulations and supervisory expectations
- Lead AI-related regulatory interactions, audits, and examinations.
- Function as a trusted advisor to Claims, Underwriting, Actuarial, Product, Distribution, Data Science, Engineering, Digital, Technology, and Enterprise Architecture teams
- Oversee vendor and third-party AI risk, including SaaS and embedded AI solutions, in collaboration with Technology Business Management and GRC teams
- Produce executive-level reporting on AI risk exposure, incidents, and regulatory readiness
- Provide concise updates to Risk Committees, Executive Leadership, and the Board
- Perform special projects and other duties as assigned
Qualifications
- Bachelor’s degree required; CPA, CIA, MBA and/or CISA preferred
- 10+ years of relevant experience with a proven track record of leadership and management of teams
- Exposure to Tokio Marine systems and procedures preferred
Competencies / Knowledge
- Strong understanding of machine learning concepts, GenAI fundamentals, model explainability, fairness techniques, data governance, and privacy principles
- Solid grounding in property & casualty insurance operations and economics
- Proven ability to operate in a second-line risk role with strong influence
Skills
- Superior writing and communication skills
- Strong organization and project management skills
- Ability to translate technical risk into plain business language
- Ability to challenge senior leaders constructively
Abilities
- Superior analytical ability and attention to detail
- Ability to work independently and as part of a team
- Experience operating in matrixed, global environments
EEO Statement:
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.
