Job Description
JOB DESCRIPTION
Program Manager
Technology Strategy & Operations
Position Overview
The Program Manager is responsible for designing and executing governance processes for the COG organization, ensuring portfolio data integrity in Clarity, and coordinating governance operations across global regions. This role requires strong analytical skills, stakeholder management capabilities, and the ability to operate independently in a complex, matrixed environment.
Key Responsibilities
Governance Leadership
- Manage Tier 3 governance process for all COG projects under $1M
- Coordinate weekly governance review meetings with CTO and key stakeholders
- Collect, validate, and ensure quality of all governance materials from project teams
- Track governance decisions, maintain compliance, and manage action item follow-up
- Partner with regional governance representatives across Central Tech, LATAM, EMEA, APAC, and LIFE
Portfolio Management
- Ensure accurate project data in Clarity system across all COG regions and business units
- Monitor time booking compliance and partner with teams to resolve issues
- Validate OpEx and CapEx people cost captures for accuracy
- Create executive reporting showing governed spend vs budgets across portfolio
- Partner with Clarity team on daily rates, system updates, and improvements
- Perform portfolio data validation and maintain data integrity for executive reporting
Stakeholder Management & Enablement
- Develop governance playbooks, templates, and training materials for project teams
- Coordinate with regional governance representatives to ensure process consistency
- Build relationships with project teams, regional leaders, and functional stakeholders
- Identify and implement process improvements to enhance governance effectiveness
Qualifications
QUALIFICATIONS
Required
- 5+ years of experience in project governance, portfolio management, or related field
- Strong experience with project portfolio management systems (Clarity PPM preferred)
- Demonstrated ability to design and execute governance processes in complex organizations
- Excellent analytical skills with ability to ensure data accuracy and compliance
- Strong stakeholder management and communication skills across all organizational levels
- Proven ability to work independently and manage multiple workstreams simultaneously
- Experience coordinating across global teams and time zones
Key Competencies
- Process Design & Execution: Ability to design governance frameworks and execute them consistently at scale
- Data Management: Strong attention to detail and commitment to data accuracy and integrity
- Stakeholder Influence: Ability to influence without authority and build credibility across the organization
- Problem Solving: Structured approach to identifying issues and implementing solutions
- Communication: Clear, concise communication style appropriate for technical and executive audiences
- Initiative: Self-starter who identifies needs and takes action without waiting for direction
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
